True Diversity and Resiliency
SPTel IPVPN leverage the power substations and ducts to provide a unique fibre path compared to traditional telecom providers. The fully SDN enabled IP platform provides service resiliency on a fibre network that is designed and planned with path diversity up to building lead-in pipes, independent from the legacy telecommunication duct network. With IPVPN Auto-Backup Port and Diverse Path value-added services, the fibre paths are assigned and provisioned on alternate routes from the active fibre path to deliver the high service availability and resiliency required for critical connectivity between multiples customer sites.
Instantaneous Service Quotation, Activation and Modifications
SPTel IPVPN service is designed and engineered on a programmable IP Core Network with end to end integration to SPTel's Customer Portal, offering zero-touch provisioning on the Ethernet Demarcation Device and modification of existing services at your fingertips. From requesting for quotations to resource checks before submission of orders, these requests can be performed in near real-time and provide you with the ease and efficiency in your procurement process.
On-Demand Value Added Services (VAS)
Value Added Services such as Bandwidth on Demand and Class of Service (CoS) upgrades are available on-demand through the intelligent customer portal. This empowers customers who are faced with unexpected ad-hoc traffic surges or bandwidth upgrade requests to swiftly respond, upscale and upgrade their connectivity's bandwidth and CoS on the spot, or scheduled in advance to activate at a later date and time in preparation for expected seasonal demands as part of peak period planning. Customers enjoy greater agility and capability in managing and responding to fluxes in business requirements without compromising service quality, at the same time maintaining cost efficiency by committing to only what is needed.
Digital Journey on The Intelligent Customer Portal
The SPTel Customer Portal presents a digital experience that will accompany the Customer on most of their journey with SPTel services. The key highlights of the SPTel Customer Portal:
- Immediate quotations, ordering and activation of services
- Modification and change of services on the fly
- Notification of network events and faults
- Real-time performance monitoring and reporting
- Case management for reporting, monitoring and resolution of service events
- Chatbot interaction and live agent assistance