SPTel provides the promise of service quality through SLA commitment by Service Availability percentage. Through this SLA commitment, users are offered availability assurance for their IoT services.
Please refer to the full product specific terms & conditions for details.
Service Availability
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The following table illustrates the Service Availability SLAs of the various IoT services.
Table 1 Service Availability Service Level Agreement
IoT services are considered to be available as long as the service is in function at X% of the time where ‘X’ is calculated monthly based on the following formula: X% = 1 - ( A / (30 days x 24 hours x 60 minutes) ) where ‘A’ is the time in minutes the service is not available or functioning. ‘A’ is based on the fault records generated by SPTel Case Management.
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There is no SLA for IoT NiFi.