Managed DDoS Protection Value Propositions

Written By Chin Chow Ho ()

Updated at February 10th, 2021

MANAGED DDOS PROTECTION VALUE PROPOSITIONS

Next Generation DDoS Attack Protection 

DDoSProtect is powered by an integrated platform including the Next Generation Anti-DDoS engine and Security Information and Event Management (SIEM) to enable proactive, accurate and swift detection and mitigation of Layer 3 to Layer 7 DDoS attacks on SPTel customers’ internet-facing assets. Advanced DDoS protection features like Automatic Mitigation, Signature-based Protection and Cloud Mitigation, offer customers enhanced levels of protection in face of evolving threats and increasing dependence on the Internet for delivery of critical services and operations.

On-Demand Value Added Services (VAS)

Value Added Services are available on demand, such as activation of DDoS attack mitigation or mitigation capacity upgrades on the fly, empowering customers who are faced with DDoS attack escalations to swiftly upscale their DDoS protection for immediate remediation and swift incident recovery.  Advanced DDoS protection features like Application Layer DDoS Protection are also available On-Demand for trial purposes or temporary and periodic activation to cater to ad-hoc requirements.   Customers enjoy greater agility and capability in managing and responding to fluxes in business requirements without compromising security with On-Demand VAS.

Proactive Notifications & 24.7.365 Monitoring

SPTel IOC keep a 24.7 watch on all network and security activity traversing through the SPTel network, and proactively alerts customers on all high severity DDoS events within 30 minutes of detection.     Customers can keep abreast on attack and mitigation status through dashboard and case management reporting modules of the SPTel Customer Portal.

Digital Journey on The Intelligent Customer Portal 

The SPTel Customer Portal presents a digital experience that will accompany the customer on most of their journey with SPTel services. The key highlights of the SPTel Customer Portal:

  • Immediate quotations, ordering and activation of services
  • Modification and change of services on the fly
  • Notification of security events and faults
  • Real time monitoring on security dashboard
  • Case management for reporting, monitoring and resolution of service events
  • Chatbot interaction and live agent assistance